Shipping policy

🚚 Shipping Policy – Matchstick 5150

 

Effective Date: 4/22/2025
Email: hello@matchstick5150.com

At Matchstick 5150, we’re committed to getting your order to you quickly, safely, and with care. Because our store offers a combination of made-to-order products and handcrafted items, shipping times may vary depending on the item you purchase and shipping costs are displayed at checkout before payment is completed

Please read the details below to understand our fulfillment timelines and shipping methods.

🛍️ Print-on-Demand Products (Apparel, Decor, Accessories)

Our apparel, art prints, mugs, and other printed items are created on demand through trusted third-party print partners.

⏱️ Estimated Fulfillment Time:

  • Production: 2–5 business days

  • Shipping: 3–7 business days (U.S.), varies internationally

Please note: Orders may arrive in separate packages if you order multiple items.

🧴 Handmade Products (Cosmetics & Self-Care) 

Our handmade items are small-batch and created with intention. These items are packed and shipped directly by Matchstick 5150.

⏱️ Estimated Fulfillment Time:

  • Processing: 3–5 business days

  • Shipping: 2–5 business days (U.S. only during launch phase)

Once shipped, you’ll receive an email with tracking information.

🌎 Domestic Shipping (U.S.)

We offer shipping throughout the United States via standard carriers such as USPS, UPS, or DHL. Shipping rates are calculated at checkout based on your order total and delivery address.

We do not currently offer expedited shipping, but it may be added in the future.

🌍 International Shipping

International shipping is available on select products fulfilled through our print partners. Delivery times vary based on location and customs clearance.

Please be aware that customs fees or import taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer.

📦 Tracking Your Order

Once your order is fulfilled, you’ll receive a confirmation email with tracking info. Please allow 24–48 hours for tracking updates to appear.

If you haven’t received your tracking info within 7 business days, feel free to reach out to hello@matchstick5150.com.

⚠️ Delivery Issues & Lost Packages

Matchstick 5150 is not responsible for delays caused by carriers, weather, or incorrect shipping addresses provided at checkout.

If your package is marked “Delivered” but you haven't received it:

  • Please check with your local post office or delivery service first

  • Then contact us if it still cannot be located

We’ll do our best to help resolve any issues with care.

📬 Need Help?

For questions about your order or shipping status, contact us at:
hello@matchstick5150.com
We respond within 1–2 business days.